·       Lead the complaint handling process for customer complaints of India business by:

Initiating and coordinating actions to gather data for analyses.
Accurate filing of complaint management data in the Quality Management System
Coordination with involved stake holders for field visits and lab validation of complaints
Leading root cause analysis of Major Claims 
Monitoring and support the process of complaint settlement.
Support and train local stakeholders on the process.
Contribute to the overall analysis of customer complaints, to support detection of trends and tracking of KPI’s
Actively review the process of complaint handling and report opportunities for improvement.
·       Support in performing After sales quality checks 

·       Quality, Compliance & IP checks: Ensure random and representative inspections of seed production fields at different stages of crop with main emphasis on quality and IP control (mainly in north India production & R&D locations).

·       Manage Non-conformance Management (Recalls, reworks, Incidents, audit NC) and reporting. 

·       Support to define and steer cross functional CAPA projects derived from complaints, issues, or crisis.

·       Support Regional QHSE manager for Internal quality management Audits. 

·       Identify and document processes and develop standard operating procedures (SOP's) or Best Practice Documents (BPD's) as required.

·       Leads training and promotes documentations of processes, SOP, Forms, Records, in quality management system (Aquarius)

- Bachelor/master’s level in work experience and/or education. Preferably within a technical seeds discipline or Quality.
- 4–5 Year experience in Quality function and in that 2–3 years exclusive experience of handling customer complaints. 1-2 years of sales or marketing experience is an added advantage. 
- Proficient in Advance Excel and usage of ERP/quality management IT systems